Category: Thinking

If it doesn’t feel right, say something

When you’ve got a lot of experience doing something and you see a situation that doesn’t feel right. Say something. You might be wrong. But if you don’t…

A perspective is only as valuable as the experience and consideration behind it

If you’re going to share your perspective it’s got to have value. A perspective gets value when it is shaped by a ton of pragmatic experience.  If you don’t…

There is no shame in asking for help

A friend and former colleague tried to get hired where I work, but he didn’t tell me or ask me for help or advice. He’s more qualified to…

The future of books – Part 1: The awesome features of paper books

The modern paper book represents a pinnacle in the evolution of a physical medium to store and communicate information. Through trial, error, iteration, and experiment the paper book arrived at some pretty…

Making it worth something; creating value by design

Some describe value as a simple equation: benefits – costs. This is a rational way to think about value. But people, especially when assigning value aren’t rational.

Every thing you’ve ever designed should be dissatisfying (to you)

Every thing you’ve ever designed should be dissatisfying to you. Sure maybe the day you came up with it all you could see was sunshine and rainbows. But…

Redesigning a complex system

I was given the opportunity to lead a top-to-bottom redesign of our EHR. The goal was a responsive design that is mobile and desktop friendly, that is modular enough to support…

Start with vision

When you are creating products, start from a holistic vision of what you want to arrive at. It’s true that you must build it one step at a…

Clingy soap for more thorough hand-washing

Even when you know how you’re supposed to wash your hands in a healthcare setting like a hospital it’s easy to get lax with the ritual.

Practice Fusion iPad vision & prototype

Practice Fusion is a free web-based electronic health record company founded in 2005.  The SaaS startup provides physicians and medical professionals with free, advertising-supported EHR and medical practice…

Commute schedule visualizer

Occasionally I ride the bus to work. Its a bus that doesn’t run all day, and it only comes a few times an hour. If you miss it…

Should you ditch your interface?

What if instead of designing explicit interfaces we aimed instead at eliminating them altogether? If instead of adding a screen we found ways to remove it? Wouldn’t the…

Fixing a broken user experience

Originally published in Smashing Magazine 9/27/2012 Unless you’re developing completely new products at a startup it’s likely that you’re working in an organization that’s accumulated years of legacy…

Storytelling that inspires and delivers vision: Lessons from Google Glass

Telling visionary stories takes more than great tech, it takes imagination, warmth and a devotion to showing a world made better by your inventions.

More, better, faster: UX design for startups

Startups don’t have capital to burn or luxurious schedules for big-design-up-front. But unless your idea is by-and-for-engineers, design isn’t something you want to skip on your way to…

Better together; the practice of successful creative collaboration

Savant. Rockstar. Gifted genius. Many of the ways we talk about creative work only capture the brilliance of a single individual. But creativity also thrives on diversity, tension,…

Passive magic, design of delightful experience

Why is Google Maps on a mobile device so amazing and delightful? Why does Word Lens feel so mind-blowing? Why does a Prius feel so good when you…

When is design done?

“We don’t finish the movies, we just release them.” — John Lasseter of Pixar

Systems vs models

In “The Developing Organization“, Bernard Lievegoed acknowledges that there is little agreement on the what distinguishes a system from a model, and proposes one way to think about…

You’ve graduated, now what?

When you graduate it is frequently the case that you have a head full of ideas and a resume pretty thin on experience. Every employer wants to see…